Customer Service Consultant

Ready to reclaim your weekends? Join a leading identity verification team where your attention to detail protects people and supports growth. We are looking for vibrant professionals to join our Brisbane CBD hub starting April 28th.

This isn't just "another call center role", it’s a vital position in the fast-paced world of background screening and identity security.

The Perks

• Work-Life Balance: Monday to Friday only. No late nights, no weekends, no "roster lotteries."

• Stability: Full-time contract through to December 2026.

• Prime Location: Based in the heart of Brisbane CBD!

• Growth Culture: Join a supportive team that values quick learners and rewards empathy.

Your Impact

As a Customer Relations Representative, you are the face of our operations. You’ll balance high-volume inquiries with critical administrative tasks, ensuring our screening products are delivered with 100% accuracy.

What you’ll be doing:

• Problem Solving: Managing inquiries via phone and email with speed and flair.

• Advocacy: Turning customer challenges into positive outcomes through empathy and professional resolution.

• Precision: Maintaining gold-standard data entry and CRM records.

• Collaboration: Working alongside stakeholders to exceed expectations and hit deadlines.

What You Bring to the Table

We are looking for someone who is tech-savvy, adaptable, and genuinely enjoys helping people.

• Experience: At least 3 months in a call center OR 12+ months in a fast-paced customer service environment.

• Communication: You’re a natural talker and a better listener.

• Tech Skills: Proficient with MS Office and CRM systems.

• Agility: You thrive in an environment where no two days are the same.

Note: As we deal with sensitive identity data, successful candidates must be able to clear comprehensive background checks (Criminal History, AML, Entitlement to Work, and Reference checks).

Ready to Apply?

Don't wait! We are looking to move quickly for our April intake. Submit your resume today to start the conversation with our recruitment team.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.